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Thursday, March 26, 2009

Alibaba brings us more Chances

SHENZHEN YZX ELECTRONICS CO., LTD.is a big manufacturer specializing in producing mp3/4/5 player and USB flash drive. All of our products are sold to foreign market. We have ever used many B2B business platforms and attended many Electronic Fairs; meanwhile, we are the member of Alibaba. After 3 years’ experience, we feel that Alibaba help us to benefit a lot. It's easy to operate. Moreover, the quantities of inquires are much more than other B2B platform, also with high rate of replies from customers. Now, Alibaba is our main platform for foreign business. Even if the Alibaba platform is so good, it's still need the operator to make full use of it. Currently, the competition of the market is so drastic, so we need to spend more time to attract potential buyers in posting products. Besides, we must deal with all the inquiries seriously and promptly, since every inquiry means a potential customer.

We never thought that an unprofessional buyer was not a real buyer. Let's talk about one of my customers from Lebanon. I received his inquiry from Alibaba, after receiving my quotation; he even didn't know what the flash price is and what the body price is. After 2 weeks by my patient explaining, he almost knew the market situation and composes of mp3 player including its solution and flash brand. At last, we gained his order with a total value of USD100, 000.

Considering the time difference, we need try our best to seize the chance when customer is working; we always keep our MSN and TradeManager online so that our customers can contact us at any time. One of our customers from Italy who had ever placed an order worth of USD 120,000 to us, said to me that she liked to do business with us, and the important reason is that she can contact us at any time. Until now, she still keep good business relationship with us.

We also believe a prompt response always works when trying to gain the buyers' trust and interest. Therefore, we reply all our inquiries in time. Alibaba is also a good platform to share market information with customers form different countries, through which we can know what products are popular and what items meet the market in the different countries.

In a word, Alibaba is a good platform for B2B business. If we make full use of it, we can get more inquiry and it will bring more chance for our business.

Source: Alibaba

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